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Sep 26, 2005 10:13 AM

Step-by-Step: Retention

Phil Kaplan is a club owner, personal fitness trainer and industry consultant. Find additional articles and information at www.philkaplan.com.

In his article, How to Maximize Your Personal Training Revenue, Phil gives tips on how club owners and managers can successfully address the issues of retention, cash flow and competition.


Step by Step: Retention

When Should You Conduct A Member Survey?

Jul 6, 2006 1:12 PM

The quick and easy answer to the question of when should a club conduct a member survey, of course, is whenever you want to know what members are really thinking. In reality, there are many answers to this question. Here are a couple of the more important ones....

Train More, Worry Less

Feb 8, 2006 9:52 AM

Phil Kaplan, a club owner, personal trainer and consultant, discusses how clubs can train more and worry less....
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